Support

MoonChart — AI Chart Detector

Questions, bug reports and account requests all go to one place:

support@moonchart.app

We aim to reply within two business days. Including your device model, iOS version and the app version from Settings → About helps us answer faster.

Common questions

How do I cancel my subscription?

Subscriptions are billed by Apple, not by us. Open the iPhone Settings app, tap your name, then Subscriptions, select MoonChart and tap Cancel. Deleting the app does not cancel a subscription.

How do I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.

I paid but the app still shows the paywall

Tap Restore at the bottom of the paywall. Make sure you are signed in with the same Apple Account used for the purchase. If it still does not unlock, email us.

A price or chart looks wrong

Market data comes from third-party providers and can be delayed or briefly unavailable. Pull down to refresh. If a specific symbol is consistently wrong, email us the ticker and a screenshot.

How do I delete my account?

Open Settings → Delete account in the app. This permanently removes your account and all associated data. See the Privacy Policy for details.

Is MoonChart financial advice?

No. MoonChart is an educational technical-analysis tool. Analyses are AI-generated, can be wrong, and are not a recommendation to buy or sell anything. See the Terms of Use.